When you enter a destination, Empower’s software provides an estimated fare based on the rates of the drivers most likely to accept your ride request. Because each driver sets their own rates, the estimate provided by Empower’s software may be slightly higher or lower than the actual fare which is based on the rate card of the specific driver who ultimately accepts your ride request. Estimated fares are typically identical or very close to the actual fare; however, during very busy times when there are fewer drivers available, actual fares may vary a bit more (often they are less expensive) than the estimated fare.
Please note that when your driver accepts your ride request, you will be presented with the actual fare at the bottom of the screen. You can cancel any ride without penalty for up to 3 minutes from the time your driver accepts your ride request.