EMPOWER FAQ

Fares

• Why is there a hold placed on my account when I book a ride?
• How do ride credits work?
• Why is the actual ride fare sometimes different than the estimated fare?
• How do cancellation fees work?

Miscellaneous

• Can I request a ride from a driver of the same gender?
• What happens if I forget an item in my drivers vehicle?
• Can riders rate drivers?
• Do you have a rider referral program?
• Are drivers who use Empower required to complete a background check?
• Are drivers who use Empower’s software in New York required to be licensed by the NYC Taxi and Limousine Commission (“TLC”)?

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