Yes. Every driver using Empower’s software in the New York region must be a TLC licensed driver AND may only use a TLC licensed vehicle. This means drivers must meet all TLC licensing requirements and maintain good standing with the TLC. Requirements include but are not limited to maintaining an active insurance policy, passing a medical fitness test, drug screen, and background check.
Please note, Empower is not a transportation provider like Uber or Lyft. Empower is a booking platform like Expedia. As a result, while Empower takes safety matters very seriously and takes steps to promote safety in our community, including enabling riders to select a same-gender or favorite driver, Empower is not legally or financially responsible for issues that arise in connection with the services provided by drivers booked through Empower, anymore than Expedia is legally or financially responsible for the services provided by airlines or hotels booked through Expedia.
If you have any concern regarding a driver using Empower’s software and services, please immediately call our support team through the help button in-app or Contact Us.