Empower takes safety very seriously, and riders have made clear they prefer to book their rides with drivers who have passed a background check. Accordingly, for both the benefit of drivers and riders, all drivers who wish to provide rides using Empower’s software and services must pass a criminal and department of motor vehicle background check. Please note, Empower is not a transportation provider like Uber or Lyft. Empower is a booking platform like Expedia. As a result, while Empower takes safety matters very seriously and takes steps to promote safety in our community, including requiring drivers to pass a background check and enabling riders to select a same-gender or favorite driver, Empower is not legally or financially responsible for issues that arise in connection with the services provided by drivers booked through Empower, anymore than Expedia is legally or financially responsible for the services provided by airlines or hotels booked through Expedia.
If you have any concern regarding a driver using Empower’s software and services, please immediately call our support team through the help button in-app or email us at info@rideempower.com.