What happens if I forget an item in my drivers vehicle?

The fastest way to notify your driver is to use the lost item feature in your Empower rider app.

Open the Empower rider app

1. Select the menu (three lines in top left of screen)
2. Select Ride History
3. Open the ride that the items we left in
4. Select the “Lost an Item?” option
5. Fill in the details and click Submit

This process will notify your driver of the missing item and how they can contact you to organize a return. Any arrangement to return the item is between you and your driver. Please note that Empower cannot guarantee the retrieval of lost items.